Remote Support
Follow the steps below so a technician can safely connect to your computer.
We cannot connect without your permission
You can see everything your technician does
You can end the session at any time
1
Download the support tool
Free, secure, and no account required.
2
Open the support tool
Run the download and open the app. You should see a large ID number.
4
Share your ID and password
Tell your technician the ID and password shown in the app. These change each session.
Only share your ID and password with a technician you contacted. Never share these with someone who contacted you unexpectedly.